Thank you for shopping O A T!



How do I choose the correct size for my little one? 

As each style may fit a little differently due to their individual design, and every little one's size varies, we have sizing guides for all of our garments under the "Sizing" section on each product description page. This section is located under the “Care & Details” section which is directly below the product’s description. Our sizing guides are the best tool to use in order to select the correct size for your child. 

If following your review of the sizing guide you are still unsure what size to choose we suggest sizing up.

If you have any additional questions about sizing please feel free to contact us at customerservice@oatco.com before making your purchase.



How do I order if no sizes are listed?

If no sizes are available, the product is out of stock.

Since all of our items are handmade in small batches, seasonal items are restocked often. Out of season items—or items near the end of a season—are typically restocked every quarter (approximately every 3 months). However, sometimes these items magically appear sooner than expected so be sure to keep checking back in! 

More exciting is that you can be notified when one of your favorite items is restocked! Simply select the item and size you desire. If we are sold out you will see the option "Notify Me When Available" located just below the payment options and just above the items description section. Click on this option and follow the prompts.

Can I buy a gift card?

Yes! Simply type “Gift Card” in the search feature or follow THIS link and you will be guided to our available selections. All Gift Cards are digital and sent to the purchasers email address. Once received the purchaser can forward the digital Gift Card to whatever email address they wish. Gift Cards are redeemed at checkout. 

Do you offer gift wrapping?

We thoughtfully package each order by hand. Our mission is that every person who opens an O A T package feels like they are receiving a gift! In addition to our customary packaging we offer specialty gift wrap at certain times of the year and during special promotions. This information will be posted on our Shop.

How do I use a discount code?

Discount codes are entered at checkout and can only be used once per customer. If a discount code shows that it is expired, this means that you have used it sometime in the past and our system cannot apply it again. Discount codes cannot be combined with any other offer—this includes store wide sales.

Why is my discount code not working?

General Discount Code Use and Information:

Only one discount code can be applied to an order.

Most discount codes cannot be combined with any other offer.

Discount codes cannot be applied to orders containing Mystery Boxes as they are special sale item.

During OAT sales and special events, OAT reserves the right to temporarily deactivate some or all additional discount codes. If this should happen you will once again be able to use your alternate discount code when the sale/event concludes. Examples include our Black Friday sales events, OAT Birthday Sale, and product launches, etc.)

Many of our discount codes can only be used once.

What are my payment options?

Credit Card, Paypal, ShopPay, Gift Card, and Afterpay

Do I have to pay any duty and tax on my purchases?

For purchases outside of the United States you may be required to pay duty tax on your orders. For orders within the United States, you may be required to pay a State-based Sales Tax at checkout based on the State you are shipping to. 



Can I modify or cancel my order?

Orders cannot be modified or canceled once they have been submitted. Our system is not able to add items to an existing order. A new order must be created. 

Can I upgrade to express shipping?

If you place an order with express shipping, it will take our team 1-3 business days to prepare and process your order prior to all shipping times (please note we do not ship on weekends). Once shipped the package will approximately take an additional 2-3 days to be delivered. 

Since the challenges of Covid and the impacts sustained on the shipping industry express shipping options have changed for residential deliveries. In light of these changes, the only guaranteed services are either FedEx Overnight and UPS Next Day Air options. With these services, they guarantee that your package will arrive by a certain day. With other express shipping options, your packages are prioritized but are not guaranteed to be delivered by their estimated date.

If you need your order by a certain date please make sure to reach out to us at customerservice@oatco.com in advance so that we can assist you in selecting the right shipping service to support your needs.

Overnight shipping options are available upon request. You must contact us at customerservice@oat.com in advance to make these arrangements. Overnight shipping services are offered at an additional cost. 

All overnight and express shipping guarantees are through and with the shipping carriers. Therefore, all claims must be submitted to the carriers. O A T is happy to offer support with a shipping claim but is not responsible for the outcome of the claim. 

On rare occasions expedited shipping may not be offered.

Do not purchase express shipping on Pre-Order items, they will only ship within their specified time frame. 

Where is my order confirmation email?

An order confirmation email is sent automatically when an order is placed to the email address associated with the order (this may not be your primary email account so check all possible accounts). If you believe you did not receive an order confirmation email please check your spam/junk folders. Once these folders are checked, please check your SMS messages. Often orders are placed inadvertently using mobile numbers. If this occurs, our system will attempt to confirm your order via SMS message. If no email or SMS message confirmation is found, please reach out to customerservice@oatco.com and provide your name, email address, phone number, and shipping address. They will assist you in remedying the issue.

How can I track my order?

Once your order has been shipped, O A T  will send you a shipping confirmation email which will include your tracking number.



Do you ship internationally?

We offer tracked shipping options worldwide! Shipping costs are calculated at checkout. We apologize for potential shipping delays they are beyond our control. 

All international shipments are considered FINAL SALE and not eligible for exchange or refunds due to the additional freight and duty costs associated with those orders. (Possible exceptions may apply. Please review our ‘Return Policy’ section on our Policy page for more details.)

When will my order ship and how much will it cost?

Shipping Method


Ships from warehouse in:

Delivered in:

Standard Shipping


1-3 business days

2-5 business days after date shipped

UPS / USPS Expedited


1-3 business days

2-3 business days after date shipped

(shipments are prioritized by the shipping carriers but are not guaranteed)

International Shipping


3-5 business days

N/A due to Covid restrictions and possible delays

US Domestic Overnight Shipping


1-3 business days

US domestic overnight shipping options are available upon request. Contact our customer care team at: customerservice@oatco.com to discuss options and their associated costs. 

(UPS Next Day Air and FedEx Overnight are guaranteed express shipping services)

 Shipping timelines are estimates only and are not guaranteed. 

*During sales, special events, and new product releases it may take up to 7 days for your order to process before being shipped due to high volume. 

Important Express Shipping Information: Since the challenges of Covid and the impacts sustained to the shipping industry express shipping options have changed for residential deliveries. In light of these changes the only guaranteed express shipping services are FedEx Overnight and UPS Next Day Air. With other expedited shipping services your packages are prioritized by the carriers but not guaranteed. 

O A T is not responsible for package deliveries affected by an invalid, outdated, or incorrect address provided by the customer, nor natural occurrences, air and ground transportation delays or strikes, customs, or transfers from our U.S. carrier to the local carrier in the destination country. 

We cannot guarantee address update requests made to processing orders and will not be responsible for packages shipped per the order address but under request to edit from the receiver.

If you're missing items or have any concerns about the products you received, contact us within 7 days of the delivery date. 

Please make certain to ship to a secure location as we will NOT process refunds or re-ship orders once the tracking shows delivery confirmation. We do offer Route shipping insurance and highly recommend this service to ensure peace of mind. (See ‘Shipping Insurance’ section below.) 

On rare occasions, orders will ship outside this timeframe. Please refer to our Shipping Policy page for more information on shipping times. 

At times expedited shipping may not be offered. 



Wash in cold water on delicate cycle. For best results we recommend hand washing or placing knit wear and delicate items (especially those with wooden buttons) in a garment bag when machine washing. Dry flat or hang to dry.



Please access our Return Policy page HERE for more information.



I placed a recent order and now my item is on sale. Can the sale discount be applied to my recently ordered item?

If you placed an order within 2 days of a sale we would be happy to honor the sale price. However, as a small shop with high demand and limited inventory, at no time are all sizes, styles, and color options guaranteed. Orders placed outside of sale events have a greater chance of acquiring the desired items. Due to this convenience and opportunity we cannot apply sale discounts to orders over 2 days from a sale or sale announcement out of fairness for all. As a small shop we appreciate your support and try to offer sales and fun events throughout the year!



Does O A T use ethical sourcing? 

At  O A T  we are passionate about people, quality, and human kindness! 

Our products are designed and created in Redmond, OR and produced by our manufacturing team in China. Every product is ethically sourced in our partner plant that supports fair wages and a positive work environment. Our production facility has been sourcing some of the world's finest garments made from only the highest quality materials for over 28 years.