F A Q

Thank you for shopping O A T!

 

ORDER STATUS:

Can I modify or cancel my order?

Orders cannot be modified or canceled once they have been submitted. Our system is not able to add items to an existing order. A new order must be created.  

Can I upgrade to Expedited Shipping?

If you place an order with expedited shipping, we will fulfill it within 24-72 hours (please note we do not ship on weekends). Once shipped the package will take an additional 2-3 days to be delivered. 

Expedited shipping is NOT available during sales, special events, and new product launches or the 2 weeks following. Do not purchase express shipping on Pre-Order items, they will only ship within their specified time frame. 

Where is my order confirmation email?

An order confirmation email is sent automatically when an order is placed. If you believe you did not receive this please check your spam/junk folder. Once these folders are checked, if no confirmation is found, please reach out to customerservice@oatco.com. Most likely you provided an incorrect email address when you placed the order. Providing our customerservice@oatco.com with your correct email address will most likely remedy the issue. 

How can I track my order?

Once your order has been shipped, O A T  will send you a shipping confirmation email which will include your tracking number.

 

SHIPPING:

Do you ship internationally?

We offer tracked shipping options worldwide! Shipping costs are calculated at checkout. We apologize for potential delays due to COVID-19, they are beyond our control. 

All international shipments are considered FINAL SALE and not eligible for exchange or refunds due to the additional freight and duty costs associated with those orders. (Possible exceptions may apply. Please review our ‘Return Policy’ section on our Policy page for more details.)

 

When will my order ship and how much will it cost?

Quote 

Shipping Method

Cost

Ships from warehouse in:

Delivered in:

Standard Shipping

$6

1-3 business days

2-5 business days after date shipped

UPS / USPS Expedited

$12

1-3 business days

2-3 business days after date shipped

International Shipping

TBD

3-5 business days

Quote N/A due to Covid restrictions and possible delays

 

* During sales, special events, and new product releases it may take up to 7 days for your order to process before being shipped due to high volume. 

Shipping timelines are estimates only and not guaranteed

O A T is not responsible for package deliveries affected by an invalid or outdated address provided by the customer, natural occurrences, air and ground transportation delays or strikes, customs, or transfers from our U.S. carrier to the local carrier in the destination country. 

We cannot guarantee address update requests made to processing orders and will not be responsible for packages shipped per the order address but under request to edit from the receiver.

If you're missing items or have any concerns about the products you received, contact us within 7 days of the delivery date. 

Please make certain to ship to a secure location as we will NOT process refunds or re-ship orders once the tracking shows delivery confirmation. We do offer Route shipping insurance and highly recommend this service to ensure peace of mind. (See ‘Shipping Insurance’ section below.) 

On rare occasions, orders will ship outside this timeframe. Please refer to our Policy page for more information on shipping times. 

Expedited shipping is not available during sales, special events, and new product releases or the two weeks following.

 

PLACING AN ORDER:

Do you offer gift wrapping?

We thoughtfully package each order by hand. Our mission is that every person who opens an O A T package feels like they are receiving a gift!

How do I order if no sizes are listed?

If no sizes are available, the product is out of stock. We do restock often, so be sure to check back soon!

How do I use a discount code?

Discount codes are entered at checkout and can only be used once per customer. If a discount code shows that it is expired, this means that you have used it sometime in the past and our system cannot apply it again. Discount codes cannot be combined with any other offer—this includes store wide sales.

 

RETURNS:

Please access our Policy page HERE for more information.

 

SALE INFORMATION:

I placed a recent order and now my item is on sale. Can the sale discount be applied to my recently ordered item?

If you placed an order within 2 days of a sale we would be happy to honor the sale price. However, as a small shop with high demand and limited inventory, at no time are all sizes, styles, and color options guaranteed. Orders placed outside of sale events have a greater chance of acquiring the desired items. Due to this convenience and opportunity we cannot apply sale discounts to orders over 2 days from a sale or sale announcement out of fairness for all. As a small shop we appreciate your support and try to offer sales and fun events throughout the year!

 

ETHICAL SOURCING:

Does O A T use ethical sourcing? 

At  O A T  we are passionate about people, quality, and human kindness! 

Our products are designed and created in Redmond, OR and produced by our manufacturing team in China. Every product is ethically sourced in our partner plant that supports fair wages and a positive work environment. Our production facility has been sourcing some of the world's finest garments made from only the highest quality materials for over 28 years.