F A Q

Thank you for shopping O A T!

 

SHIPPING INFORMATION :

 Please allow 1-3 business days for processing & packing of your order

*Note: During high volume order times such as sales or new releases orders can take up to 7 days to process. We are a small team, but we work around the clock to get your items to you as quickly as we can! We thank you for your patience. 

 

International Shipping  

We offer tracked shipping options worldwide! Shipping cost is calculated at check out.  

-  We apologize for potential delays due to COVID-19, they are beyond our control. 

Insurance

If you choose Route shipping insurance at checkout your package will be protected from loss, theft, or damage. However, if you choose to opt from the insurance we are not responsible for the lost or stolen package once it has been placed in the shipping carriers care.

 If your package is insured we will file a claim with the shipping carrier to replace your items after following all necessary steps.



Return Policy


We offer a 14 day policy. If 14 days have gone by since the delivery of your purchase, we aren’t able offer you a refund or exchange.
To be eligible for a return your item must be unworn and in the same condition that you received it - with original packaging and tags.

Refunds upon approval. Please email customerservice@oatco.com 

Once your return is received and inspected we will send you a notification email that we have received your returned item.
If you are approved then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.


Sale Items

 
Sale item purchases are final sale. Only regular priced items may be refunded, unfortunately sale items cannot be returned. Size exchanges are accepted if stock allows.

Need to cancel an order?
You can do so before receiving a shipping notification. Please check your email for this notification.

Wholesale

- Wholesale is available! Email us at wholesale@oatco.com for more information.