F A Q
Thank you for shopping O A T!
C l o t h i n g I n f o
Please allow 1-3 business days for processing & packing of your order.
*Note: High volume order times such as sales or new releases can take up to 5 days to process. We thank you for your patience.
I n t e r n a t I o n a l S h i p p i n g
We offer tracked shipping options worldwide! Shipping cost is calculated at check out.
I n s u r a n c e
If you choose Route shipping insurance at checkout your package will be protected from loss, theft, or damage. However, if you choose to opt from the insurance we are not responsible for the lost or stolen package.
R e t u r n P o l i c y
We offer a 14 day policy. If 14 days have gone by since the delivery of your purchase, we aren’t able offer you a refund or exchange.
To be eligible for a return, your item must be unworn and in the same condition that you received it - with original packaging and tags.
Refunds upon approval. Please email Info.firstname.lastname@example.org or email@example.com
Once your return is received and inspected, we will send you a notification email that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
S a l e I t e m s
Sale item purchases are final sale. Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.
Need to cancel an order?
You can do so at any time before receiving a shipping notification. Please check your email for this notification.
W h o l e s a l e
- Wholesale is available! Email us at firstname.lastname@example.org or email@example.com for more information.
E a r r i n g I n f o
Due to the handmade nature of clay please allow slight variations to your pieces from what you see on the screen.
Please handle all clay items with care. Do not submerge in water. Wipe clean with a damp cloth or makeup removing wipe. If clay becomes dry after time a little coconut oil will make them look new again 🌿
S h i p p i n g
- Please allow up to 5 business days to make and ship out clay items as everything is made to order.
- During high volume sales please allow 7-10 business days to ship.
- We apologize for potential delays due to COVID-19, they are beyond our control.
- If you experience a lost or damaged order please contact the shop within 7 days so we can best accommodate. We are not responsible for broken items, but we do offer Route insurance at checkout to protect you. Insurance lasts through shipping and delivery, but thereafter is not covered for clay items that become damaged in buyers care. Please refer to care instructions.
- All orders will be provided with tracking
W h o l e s a l e
- Wholesale is available when there is time to accommodate! Email us at firstname.lastname@example.org or email@example.com
C a r e
* Please handle clay jewelry with care.
Do not wear in water.
Do not drop as clay may break.