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How do I choose the correct size? 
As each style may fit a little differently due to their individual design, and everyone’s size varies, we have sizing guides for all of our garments under the "Sizing" section on each product description page. This section is located under the “Care & Details” section which is directly below the product’s description. Our sizing guides are the best tool to use in order to select the correct size for your child. 
If following your review of the sizing guide you are still unsure what size to choose we suggest sizing up.
If you have any additional questions about sizing please feel free to contact us at before making your purchase.


How do I order if no sizes are listed?
If no sizes are available, the product is out of stock.
Since all of our items are handmade in small batches, seasonal items are restocked often. Out of season items—or items near the end of a season—are typically restocked every quarter (approximately every 3 months). However, sometimes these items magically appear sooner than expected so be sure to keep checking back in! 
More exciting is that you can be notified when one of your favorite items is restocked! Simply select the item and size you desire. If we are sold out you will see the option "Notify Me When Available" located just below the payment options and just above the items description section. Click on this option and follow the prompts.


Can I buy a gift card?
Yes! Simply type “Gift Card” in the search feature or follow THIS link and you will be guided to our available selections. All Gift Cards are digital and sent to the purchasers email address. Once received the purchaser can forward the digital Gift Card to whatever email address they wish. Gift Cards are redeemed at checkout. 

Do you offer gift wrapping?
We thoughtfully package each order by hand. Our mission is that every person who opens an O A T package feels like they are receiving a gift! In addition to our customary packaging we offer specialty gift wrap at certain times of the year and during special promotions. This information will be posted on our Shop.


How do I use a discount code?
Discount codes are entered at checkout and can only be used once per customer. If a discount code shows that it is expired, this means that you have used it sometime in the past and our system cannot apply it again. Discount codes cannot be combined with any other offer—this includes store wide sales.


Why is my discount code not working?
General Discount Code Use and Information:
  • Most discount codes cannot be combined with any other offer.
  • Discount codes cannot be applied to orders containing Mystery Boxes as they are special sale items.
  • During OAT sales and special events, OAT reserves the right to temporarily deactivate some or all additional discount codes. If this should happen you will once again be able to use your alternate discount code when the sale/event concludes. Examples include our Black Friday sales events, OAT Birthday Sale, and product launches, etc.)
  • Many of our discount codes can only be used once.

    What are my payment options?
    Credit Card, Paypal, ShopPay, Gift Card, and Afterpay


    Do I have to pay any duty and tax on my purchases?
    For purchases outside of the United States you may be required to pay duty tax on your orders. For orders within the United States, you may be required to pay a State-based Sales Tax at checkout based on the State you are shipping to. 

    If there is a storewide sale taking place how can I purchase my items at full price so that I can return them for a refund if I need to?


    Contact us at and let us know the items and sizes you would like to purchase. We will create an order for you that you can purchase through our customer support team.


    What is your winter holiday season return guidelines for 2024?
    We must be notified by email to no later than January 31, 2025 for all holiday returns items purchased from November 15 - December 26, 2024, after which all sales are final.



    Can I modify or cancel my order?
    Due to the complexity of our production process orders cannot be modified or canceled once they have been submitted. Should you need assistance with your order please reach out to our customer service team at 


    Can I upgrade to express shipping?
    If you place an order with express shipping, it will take our team 1-3 business days to prepare and process your order prior to all shipping times (please note we do not ship on weekends). Once shipped the package will approximately take an additional 2-3 days to be delivered. 
    Since the challenges of Covid and the impacts sustained on the shipping industry express shipping options have changed for residential deliveries. In light of these changes, the only guaranteed services are either FedEx Overnight and UPS Next Day Air options. With these services, they guarantee that your package will arrive by a certain day. With other express shipping options, your packages are prioritized but are not guaranteed to be delivered by their estimated date.
    If you need your order by a certain date please make sure to reach out to us at in advance so that we can assist you in selecting the right shipping service to support your needs.
    Overnight shipping options are available upon request. You must contact us at in advance to make these arrangements. Overnight shipping services are offered at an additional cost. 
    All overnight and express shipping guarantees are through and with the shipping carriers. Therefore, all claims must be submitted to the carriers. O A T is happy to offer support with a shipping claim but is not responsible for the outcome of the claim. 
    On rare occasions expedited shipping may not be offered.
    Do not purchase express shipping on Pre-Order items, they will only ship within their specified time frame. 


    Where is my order confirmation email?
    An order confirmation email is sent automatically when an order is placed to the email address associated with the order (this may not be your primary email account so check all possible accounts). If you believe you did not receive an order confirmation email please check your spam/junk folders. Once these folders are checked, please check your SMS messages. Often orders are placed inadvertently using mobile numbers. If this occurs, our system will attempt to confirm your order via SMS message. If no email or SMS message confirmation is found, please reach out to and provide your name, email address, phone number, and shipping address. They will assist you in remedying the issue.


    How can I track my order?
    Once your order has been shipped, O A T  will send you a shipping confirmation email which will include your tracking number.


    Do you ship internationally?
    We offer non-tracked and tracked shipping options worldwide! Shipping costs are calculated at checkout. We apologize for potential shipping delays they are beyond our control. 
    All international shipments are considered FINAL SALE and not eligible for exchange or refunds due to the additional freight and duty costs associated with those orders. (Possible exceptions may apply. Please review our ‘Return Policy’ for more details.)


    When will my order ship?
    It takes our team 1-3 business days to process and package each order prior to all shipping times and expedited services. *Please note we do not ship on weekends. Once shipped the package will take approximately 2-3 additional days to be delivered.


    Shipping timelines are estimates only and are not guaranteed. 
    *During sales, special events, and new product releases it may take up to 5 business days for your order to process before being shipped due to the sharp increase in orders. 

    Important Express Shipping Information: Since the challenges of Covid and the impacts sustained to the shipping industry express shipping options have changed for residential deliveries. In light of these changes the only guaranteed express shipping services are FedEx Overnight and UPS Next Day Air. With other expedited shipping services your packages are prioritized by the carriers but not guaranteed.
    OAT is not responsible for package deliveries affected by an invalid, outdated, or incorrect address provided by the customer, nor natural occurrences, air and ground transportation delays or strikes, customs, or transfers from our U.S. carrier to the local carrier in the destination country. 

    We cannot guarantee address update requests made to processing orders and will not be responsible for packages shipped per the order address but under request to edit from the receiver.


    If you're missing items or have any concerns about the products you received, contact us within 7 days of the delivery date. 

    Please make certain to ship to a secure location as we will NOT process refunds or re-ship orders once the tracking shows delivery confirmation. We do offer Route shipping insurance and highly recommend this service to ensure peace of mind. (See ‘Shipping Insurance’ section below.) 


    On rare occasions, orders will ship outside this timeframe. Please refer to our Shipping Policy page for more information on shipping times. 
    At times expedited shipping may not be offered. 

    What do I do if I received a faulty or damaged item?
    Contact us at immediately. It is important that you reach out to us within 14 days of receiving your order. Entitle your email "IMPORTANT - OAT ORDER #(insert your order number here) QUALITY ASSURANCE CLAIMand provide us with the following information:
    • Order number.
    • Name and size of item.
    • Photo(s) of the issue.
    • Photo of the size label.
    • Photo of the front of the garment (zoomed out so the whole garment is visible).
    • Photo of the back of the garment (zoomed out so the whole garment is visible).
    What do I do if I am missing an item from my order that is included on my packing receipt?
    Contact us at immediately. It is important that you reach out to us within 14 days of receiving your order, after which our system will archive your order and we will be unable to remedy this issue. Entitle your email "IMPORTANT - OAT ORDER #(insert your order number here) MISSING ITEM CLAIMand provide us with the following information:
    • Order number.
    • Name and size of item missing.
    • Photo of each item you received (zoomed out so the whole item is visible).
    • Photo of the size label of each item you received.
    Wash in cold water. For best results, we recommend hand washing. To machine wash place all knitwear and delicate items (especially those with wooden buttons) in a mesh laundry bag specifically made for delicates and wash on your machine's delicate cycle. Dry flat or hang to dry.
    Please access our Return Policy page HERE for more information.
    I placed a recent order and now my item is on sale. Can the sale discount be applied to my recently ordered item?
    If you placed an order within 2 days of a sale we are happy to honor the sale price. However, as a small shop with high demand and limited inventory, at no time are all sizes, styles, and color options guaranteed. Orders placed outside of sale events, or earlier in a sales event, have a greater chance of successfully purchasing the specific items they want. Due to this convenience and opportunity, we cannot apply sale discounts to orders over 2 days from a sale or sale announcement out of fairness for all. As a small shop, we appreciate your support and try to offer sales and fun events throughout the year!
    *Black Friday spontaneous savings promotions excluded from all price adjustments.
    Does OAT use ethical sourcing? 
    At  O A T  we are passionate about people, quality, and human kindness! 
    Our products are designed and created in Redmond, OR and produced by our manufacturing team in China. Every product is ethically sourced in our partner plant that supports fair wages and a positive work environment. Our production facility has been sourcing some of the world's finest garments made from only the highest quality materials for over 28 years.
    I just received my order and discovered a fault. Does O A T have a warranty? And if so, what are the next steps?
    In the rare occurrence you receive a damaged or faulty item please email us at within 30 days of receipt of your product and provide detailed photos of the garment, faulty area, and size label. Our quality care team will evaluate the issue and if it is found to be a manufacturing defect items that are in their new and unworn condition will be replaced if we have the stock to do so. If we are out of stock we will provide a refund for full priced items and store credit for sale and discounted items. If the item has been washed, worn, or is otherwise inconsistent with our Return Policy, our quality care team will appraise the issue along with the life of the garment and provide either store credit based on the residual value of the item or repair the garment. All garments over 30 days are outside of this warranty period. Therefore, we encourage you to evaluate your items as soon as they are delivered to ensure any issues are covered by this warranty.